ACTA Service Fee Survey Results Now Available

ACTA conducted a member survey on service fees in October 2015. Members were canvassed on the average fees that they charge for various services, as well as practices re: leisure vs corporate travel, waiving and refunding of service fees. 

The online survey was segmented into two parts described as independent agencies and agency groups. 621 independent agency members and 32 group members across Canada were asked to contribute. There were 133 independent surveys completed (21%) and 10 group surveys completed (31%) with representation from across Canada.. 

The final results from the group and independents surveys have been released. Those who participated in the survey received a free copy for their contribution. Those who did not participate but are interested in purchasing a copy can do so by clicking here.

NOTE: ACTA's 2014 HR Survey also available for purchase by clicking here