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ACTA Advocacy Townhall
February 1st – 1:00pm EST
At ACTA’s February 1st Advocacy Townhall, Monette Pasher, President of the Canadian Airports Council will speak to the challenges and successes airports have experienced, the current state of play, and future priorities. She will share valuable insights on how travel agencies can support Canada’s airport operations, and will be available for a detailed Q&A.
Click here to register
View Education Calendar here
Watch Webinars On-Demand here
VIDEO: Access Forward - Customer Service Standard
The Customer Service Standard requires organizations and businesses to provide accessible customer service to people with disabilities. To access free training that covers Accessible Customer Service, Employment, Transportation and Communication best practices and standards, visit accessforward.ca/
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ACTA Advocacy Fund
We anticipate that a significant lobbying effort will need to continue for the coming months during and following the COVID-19 crisis to ensure Travel Agencies, their employees, and independent contractors are a priority. Your contribution is integral to securing the resources required to influence positive change in Regulatory reform for our industry at the Federal and Provincial levels. Donate to the ACTA Advocacy Fund Today!
ACTA “incredibly disappointed” about Sunwing statement that it will not protect commissions on recent cancellations
ACTA is incredibly disappointed in Sunwing’s decision not to protect commission on cancelled programs in Saskatchewan, Atlantic Canada, Northern Ontario, and other areas across Canada. Sunwing advised ACTA today in a written statement in response to repeated calls for a statement on its intentions.
ACTA continues to call on Sunwing to do the right thing and protect commission and urges for immediate improvements to its agent communications to ensure clear, consistent, and timely sharing of information so that travel agents are aware of changes before, or not later than, their clients. Read more (Login Required).
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