TICO & Agents On What To Say About Zika

Bruce Parkinson, www.openjaw.com
Agents can say as much or as little as they want to clients heading to destinations where the Zika virus is active. They just have to say something.

That’s the essence of a conversation with Travel Industry Council of Ontario Vice President, Operations Dorian Werda. She’s been surprised by some of the reaction to a bulletin titled Reports of Zika Virus and Registrant Responsibility under the Travel Industry Act, 2002.

The document’s main message is that “Registrants have a duty to warn customers of the reports of Zika Virus.” No surprise there. It’s part of an agent’s duty of care to disclose government warnings. FULL STORY