Participate in the IATA Global Passenger Survey

Dear ACTA members,

The IATA Global Passenger Survey wants to hear from you. The survey is designed to give an independent, in depth and objective snapshot of the views of air travellers from around the world into what they want, how they behave, why they make choices and on what they spend their money.

The survey covers the preferences of air travelers from the point of travel browsing and ticket purchase, on to the start of their journey at a departure airport till the point they collect their bags at their destination.

The survey aims to discover the following:

  • What issues currently affect air travelers?
  • What attitudes influence self-service facilities?
  • What preferences matter at various touch-points during the travel journey?
  • How do preferences of air travelers evolve with time? 

Participate in the survey and share your passenger experience, and help us shape the future of the travel industry!

In order to access the survey we recommend that you go directly to the IATA’s website http://www.iata.org/publications/store/Pages/global-passenger-survey.aspx and click on the link “Start the survey now” in the grey box.