ACTA participates in the Passenger Agency Programme Global Joint Council (PAPGJC)

Earlier this week, ACTA participated in the Passenger Agency Programme Global Joint Council (PAPGJC), an assembly of global Travel Agency associations, airlines and IATA. The agenda for the two-day meeting allowed for direct Travel Agency input into a number of IATA initiatives including:

  • the progress of New Distribution Capability (NDC);
  • the continued roll-out of NewGen ISS in concert with the Transparency in Payment and Global Default Insurance initiatives;
  • Agency Debit Memo (ADM) User Group, specifically post billing dispute process enhancements;
  • the progress of the Passenger Agency Programme Review Task Force. This Task Force is charged with delivering recommendations for a more simplified Passenger Agency Program based on better and stronger collaboration, with focus on: governance, simplication and the agent/airline relationship;
  • and Resolution 830d (the collection of customer contact information) and the reported airline abuse of this rule.

While not all members are IATA appointed agencies, many agencies still make air bookings through other distribution channels and consequently, it is essential that ACTA is at the meeting table with IATA's members, the airlines, ensuring that the issues of the agency community are heard and recognized.

ACTA will continue to provide you with updates on these important industry initiatives.

(Pictured above (LtoR): Heather Craig-Peddie, ACTA Vice President Advocacy and Member Relations and Louise LeBeau, Senior Director, Agency Sales, Planning and Optimization)

(Pictured above: Delegates from the World Travel Agents Associations Alliance (WTAAA) from the markets of Europe, New Zealand, Hong Kong, Canada and Australia, and the Airline Distribution Advisory Forum (ADAF))