IATA Travel Fraud Prevention Sessions

Session #1 - 13 March 2024

  • Time: 1pm - 2pm (EST) 
  • Agenda: IATA Financial Gateway – Payment solutions for Travel Agencies
  • Synopsis: Overview of the IFG Travel Agent Portal and its benefits for travel agencies in terms of payment and fraud prevention.
  • Presenters: Amine Boulaghmen, Head, Payment Facilitation Solutions
  • Entity: IATA
  • Registration Link: here 
  • Time: 2pm - 3pm (EST)
  • Agenda: What changes are coming with New Distribution Capability (NDC) in Fraud Management?
  • Synopsis: Overview of NDC and tips on how the travel industry can manage fraud prevention using this industry standard.
  • Presenters: Karina Medeiros, Manager, Transformation & Products
  • Entity: IATA
  • Registration Link: here 
  • Time: 3:30pm - 4:15pm (EST)
  • Agenda: What changes are coming with New Distribution Capability (NDC) in Fraud Management?
  • Synopsis:Overview of NDC and tips on how the travel industry can manage fraud prevention using this industry standard.
  • Presenters: Virginia Soca (Senior Cyber Security Analyst), Martin Gil (Senior Cyber Security Analyst)
  • Entity: Sabre
  • Registration Link: here  

Session #2 - 15 March 2024

  • Time: 1pm - 3pm (EST)
  • Agenda: Chargeback Workshop
  • Synopsis: A comprehensive overview of the chargeback process with a preview of the Mastercard First Party Trust Program.  The workshop will also review transaction liability rules and strong two factor Authentication.  The workshop will emphasize travel industry challenges, common mistakes, threats and best practices followed by a Q&A session.
  • Presenters: Guy Charpentier, Principal Consultant, Mastercard Data & Services
  • Entity: Mastercard
  • Registration Link: here 

Session #3 - 20 March 2024

  • Time: 1pm - 1:45pm (EST)
  • Agenda: ARC Updates - Fraud prevention best practices
  • Synopsis: Latest travel fraud trends and useful resources to identify fraud
  • Presenters: Cornelius Hattingh (Director, Revenue Integrity), Doug Nass (Manager, Fraud Investigations)
  • Entity: Airlines Reporting Corporation
  • Registration Link: here
  • Time: 1:45pm - 2:15pm (EST)
  • Agenda: Cyber Security
  • Synopsis: Introduction of the Canadian Center for Cyber Security, its activities regarding Cyber Security, Cyber Security Trends and how you can get help
  • Presenters: Kate McGeachin, Senior Cyber Engagement Analyst
  • Entity: Canadian Centre for Cyber Security
  • Registration Link: here
  • Time: 2:15pm - 2:45pm (EST)
  • Agenda: Travel Insurance Fraud
  • Synopsis: An overview of the travel insurance fraud trends in Canada.
  • Presenters: Mario Silvestre, Member of the Claims Committee, The Travel Health Insurance Association of Canada & Head of Claims, Allianz Global Assistance Canada
  • Entity: Travel Health Insurance Association of Canada
  • Registration Link: here
  • Time: 2:45pm - 3:15pm (EST)
  • Agenda: Reporting Fraud with Law Enforcement
  • Synopsis: Tips and best practices on how to report fraud with law enforcement agencies in Canada.
  • Presenters: Guy Paul Larocque CPA, CGA, Inspector
  • Entity: Royal Canadian Mounted Police (RCMP)
  • Registration Link: here

Session #4 - 22 March 2024

  • Time: 1pm - 1:45pm (EST)
  • Agenda: Latest updates on Fraud Prevention Activities
  • Synopsis: Latest updates on Fraud Prevention trends and solutions.
  • Presenters: Chuck Kirk, Deputy Chief Information Security Office, Phil Rendell, Senior Product Manager Payments & Settlement
  • Entity: Travelport
  • Registration Link: here


Advance registration is mandatory to ensure secure access to the sessions. Participants will receive an invite for each session they register for, which can be added to their calendars.

Should you encounter issues with the registration links, please clear your browser data or attempt to access the links using a different internet browser.

These sessions represent an invaluable opportunity for professionals in the travel industry to stay ahead of fraudsters, understand the latest trends in fraud prevention, and implement effective strategies to protect their businesses and customers.