Consumer Protection Fund (Fund) compensates consumers who suffer a financial loss as a result of fraud, breach of trust, or a failure to disburse or account for money held in trust by an industry professional. Depending on where you reside in Canada the Fund may be paid into by industry professionals or consumers based on the type of travel they purchase or sell.
We recomend when you travel that book with a local ACTA Travel Agent to make sure you are working with the most reputable travel professionals in the Country. Should any problems arise before, during or after your trip an ACTA Travel Agent has your back.
If your issue is with one of our members, we suggest you discuss the matter directly with the travel agent and where required the manager/owner of the agency before taking any additional action.
If you do not receive satisfaction from the involved agency, supplier or other company, you can take your complaint to ACTA, under the conditions found in our Consumer Complaints section, or to other affiliated organizations depending on where you live or where your travel originated.
The Provinces of Ontario, Québec and British Columbia have regulations which members of the travel industry must follow. In these provinces, you can contact the provincial consumer protection office in your region to discuss and lodge your complaint:
Ontario - Travel Industry Council of Ontario (TICO)
Québec - Office de la protection du consommateur (OPC)
British Columbia - Consumer Protection BC
Tel: 604-320-1667 or 1-888-564-9963
In all provinces, you may contact your local Better Business Bureau to register a complaint. For Better Business Bureau locations across Canada, please visit their website at www.bbb.org/Canada/find-a-bbb/.