ACTA participates in the Passenger Agency Programme Global Joint Council

L to R: Members of the World Travel Agents Associations Alliance (WTAAA): Marcelo Oliveira from Brazil (ABAV), Heather Craig-Peddie from Canada (ACTA), Andrew Bowman from New Zealand (TAANZ), Jayson Westbury from Australia (AFTA), and Otto de Vries from South Africa (ASATA)

ACTA was at the meeting table earlier this week, participating in the Passenger Agency Programme Global Joint Council (PAPGJC), an assembly of global travel agency associations, airlines and IATA. The agenda for the full-day meeting allowed for direct travel agency input into:

  • the progress of the newly formed Passenger Agency Programme Review Task Force. This Task Force is charged with delivering recommendations for a more simplified Passenger Agency Program based on better and stronger collaboration, with focus on: governance, simplification and the agent/airline relationship;
  • the progress of the newly formed Travel Agency Commissioner Working Group, established to review the TAC program and in particular, the adoption of IATA Resolutions dealing with the Travel Agency Commissioner Program at the Passenger Agency Conference last October 2018. Canada falls under the jurisdiction of the Area 1 Travel Agency Commissioner:

Verónica Pacheco-Sanfuentes
Travel Agency Commissioner - Area 1 (The Americas and the Caribbean, except USA)
# 110 - 3083 West 4th. Avenue
Vancouver, British Columbia V6K 1R5
Tel.: (604) 742 - 9854
Fax: (604) 742 - 9953

  • the progress on the gap analysis on Local Financial Criteria (Canada’s LFC was approved unanimously last fall, became effective March 1, 2019 and was thus, not included in the gap analysis in question),
  • the continued roll-out of NewGen ISS in concert with the Transparency in Payment initiative.

While not all ACTA members are IATA appointed agencies, many member agencies still make air bookings through other distribution channels and consequently, it is essential that ACTA is at the meeting table with IATA’s members, the airlines, ensuring that the issues of the agency community are heard and recognized. ACTA will continue to provide you with updates on these important industry initiatives.