Travel Agent Training Gets Down to Business
by Richard D'Ambrosio / May 29, 2019
Travel agents are increasingly focusing their training investments on being better business owner. Photo: Shutterstock.com.
For decades, the principal focus of travel advisor training has been to educate agents about destinations, individual vendors and tools – like GDS. But over the last 4-5 years, more organizations are responding to an increasing demand for business skills, everything from understanding financial statements, to customer relationship management, to enhanced sales skills.
This is part one of a two-part series. Part two can be found here.