When ‘Friendly Fraud’ Strikes Travel Agencies

Cheryl Rosen, Travel Market Report

Of course, she never should have trusted Mary after that first time; an employee who steals from you once is a bad bet. But Mary’s story was so sad — and she was such a good producer.

She had been late to the bank to make the day’s deposit, and so had taken the money home, she said. Her son had stolen it. But she did not want him to go to jail. She promised to pay back every nickel and pleaded to keep her job.