Struggling with Debit Memos?

Air Canada provides a number of excellent resource documents regarding its Policies and Procedures available at that can be found under the Agent Reference tab, in the Policies and Procedures folder. Additionally, the Air Canada Global Sales University has a course dedicated to better understanding its Policies & Procedures that provides an overview of Air Canada's booking and ticketing policies & procedures, best practices as it relates to processing ticket refunds, schedule changes, and avoiding debit memos.

You can register for the Air Canada Global Sales University at the ACTA Campus.