According to ACTA’s advisory on what the new Air Passenger Protection Regulations mean for travel agencies, it was reported that the following standard notice provided by CTA that must appear on the passenger’s itinerary and furnished by GDSs was ready for July 15th.
“If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.”
ACTA has since been made aware that not all GDSs have this functionality in place whereby the standard notice is printed automatically. Sabre confirmed that they had the notice ready for July 15th. Travelport advised that while they are still in the process of getting the notice to print automatically, they are working with agencies independently to help them to add in the verbiage. Amadeus advised that work is underway. ACTA will provide members with an update as soon as available.