FAQ

If you cannot find the answer to your question in the following FAQ contact us at info@acta.ca and we will look forward to assisting you.

1. Are there new benefits for the ACTA Membership Digital Card Program?
 
Yes. ACTA's Membership Digital Card program has enhanced benefits for ACTA members. Members gain access to benefits that are only available to ACTA members through travel suppliers as well as the exciting memberperks® savings program featuring over 3,000 recognized national brands. 

2. Who is eligible for an ACTA Membership Digital Card?

  • A Travel Agent who works for an ACTA member agency who has been included in the Employee Count form validated by the agency owner.
  • A Travel Agent who holds a Certified Travel Counsellor (CTC) or Certified Travel Manager (CTM) Professional Designation, in good standing, working in an IATA/TIDS accredited agency.
  • An Independent Travel Agent member in good standing.

3. How and when do I receive my ACTA Membership Digital Card?

There are slightly different processes dependent on your Membership Type:

  1. In order for an eligible employee of an IATA/TIDS accredited ACTA agency to receive an ACTA Membership Digital Card, the owner/manager must fill out the Employee Count form that will be included in the ACTA Membership Renewal package. The ACTA Membership Renewal package will be sent out via email in November. The ACTA Membership Digital Cards are digital and come from an email address of no-reply@acta.ca.
  2. Certified Travel Counsellor (CTC) or Certified Travel Manager (CTM) renewals are completed online starting in November.
  3. Independent Travel Agent Member renewals are completed online starting in November.

4. What do I do if I change my place of employment?

Your card is valid for one year. If you change your place of employment your new employer will need to validate your employment upon agency renewal for the following member drive.

5. What do I do if I change my name?

If your name has changed we will be happy to email you another card to you.
 
To notify ACTA of a change in name, please send an e-mail to info@acta.ca

6. I am retired, but hold a CTC/CTM designation. Am I eligible for the ACTA Membership Digital Card?

In order to be eligible for an ACTA Membership Card, you must be working in an IATA/TIDS accredited agency.

7. What happens if I need an ACTA Digital Membership Card urgently? (within 2 weeks of departure)

If you require an authorization letter for your ACTA Digital Membership Card for an upcoming trip please note there is a cost of $25 plus tax per letter.