Policyholder Alert: How to Handle Potential Claims Appropriately

When a claim arises under your commercial insurance policy, following the right steps can make all the difference and ensures you’re abiding by the terms and conditions of the policy. 

The following are best practices:

 Do:

• Notify your insurer immediately when an incident or a loss occurs and/or when a potential claim has been presented.
• Provide all requested information, documents, and access to records to your insurer.
• Wait for guidance from your insurer before taking any further action.
• Cooperate fully to help your insurer investigate and defend the claim.

 Don’t:

• Admit fault or accept responsibility for the incident or if a loss has occurred or is alleged.
• Make any payments or negotiate settlements without prior written consent from your insurer.
• Take independent action that could jeopardize your coverage or prejudice your insurer’s position. 

2025-10-10 09:16:07