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Accessible Tourism Training Program

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ACTA & the Tourism Office of Spain in Canada

A Destination Designed for Everyone

Spain, a country for all.
Spain, a country for all.

Build the knowledge, confidence and practical skills to better support travellers with accessibility requirements and plan accessible travel experiences in Spain.

The Tourism Office of Spain in Canada, in collaboration with ACTA and with the support of IMPULSA IGUALDAD, is launching an accessible tourism training initiative for Canadian travel advisors beginning in November 2026.

Through live webinars and self-paced learning, participants will explore travellers’ needs, learn what to verify throughout the travel journey and discover how to plan and sell trips to Spain using reliable accessibility information.

  • Three live webinars Practical training from November 2026 to February 2027.
  • Self-paced learning Videos, practical exercises and knowledge checks through the IMPULSA IGUALDAD virtual campus.
  • Looking ahead to 2027 Planned opportunities to explore accessible tourism experiences first-hand in Spain.

Webinar Series & Online Learning

This practical programme combines three live sessions with online learning to help Canadian travel advisors understand accessibility, support their clients and confidently plan accessible trips to Spain.

Spain, a country for all.
Accessible Tourism Training

Session 1

Accessibility and the Traveller

An introduction to universal accessibility, universal design and the needs of travellers with disabilities and other accessibility requirements. Learn the principles of respectful, effective customer service through real cases of travellers visiting Spain.

Register for Accessibility and the Traveller

Session 2

Accessible Tourism and the Travel Chain

Explore what accessible tourism means, why it matters to the travel trade and how accessibility connects every stage of a trip. Review common barriers and what to check in transportation, accommodation and activities, with examples from destinations across Spain.

Register for Accessible Tourism and the Travel Chain

Final session

Designing and Selling Accessible Trips to Spain

Bring the course together in a practical final session. Learn how to plan, book and market accessible trips to Spain using reliable information, without promising more than can be guaranteed.

Register for Designing and Selling Accessible Trips to Spain

Learn at your own pace

Available from to , the self-paced course on the IMPULSA IGUALDAD virtual campus includes short videos, practical exercises and knowledge checks focused on accessible travel.

Participants can work through the online materials at their own pace before the final live session.

What You Will Learn

Turn accessibility knowledge into better travel planning, more informed recommendations and a stronger client experience.

Understand your clients’ needs

Identify accessibility requirements and learn which questions to ask before confirming a booking.

Check the entire travel journey

Learn what to verify across flights, airports, accommodation and activities.

Plan with reliable information

Use verified accessibility information to help clients make informed decisions about travel experiences in Spain.

Communicate with confidence

Develop respectful customer service skills and market accessible trips without making promises that cannot be guaranteed.

Discover Accessible Spain

From cultural attractions and gastronomic experiences to cities and natural spaces, Spain offers diverse ways to explore. Destinations, museums, natural spaces and transport services across the country are incorporating measures to support more comfortable, accessible and independent travel.

Accessibility is not a separate travel niche. It is a consideration throughout the tourism experience, helping more people discover a destination with confidence.

This initiative connects Spain’s ongoing accessibility efforts with practical training for the Canadian travel trade, helping advisors better understand the options available and match experiences to their clients’ requirements.

A Partnership for More Inclusive Travel

This initiative brings together the destination expertise of the Tourism Office of Spain in Canada, ACTA’s connection with the Canadian travel trade and IMPULSA IGUALDAD’s specialized knowledge of accessible tourism through TUR4all.

Together, the partners aim to equip Canadian travel advisors with practical tools, strengthen industry connections and make accessibility an integral part of how Spain is discovered, experienced and recommended.

The shared goal is better-informed travel advisors, more confident clients and more accessible travel experiences.

Accessible Tourism Resources

Explore destination inspiration and accessible tourism information from Spain and TUR4all.

Accessible tourism in Spain

Discover inspiration and practical resources for planning accessible travel in Spain.

Explore Spain’s accessible tourism resources

TUR4all

Learn more about the accessible tourism platform referenced in the programme.

Visit TUR4all

Are you a travel advisor who specializes in accessible travel? Learn more about our directory

Help make travel accessible for everyone by joining our network of specialized advisors.

Learn More about our accessible travel advisor directory