The following guidelines are consolidated as a result of the ADM Management & Reduction Project’s effort in identifying root causes of ADMs. Between 2015-2016, Card Chargebacks represented … more

ARC is offering guidance on how to detect and prevent fraud on ticket requests by people posing as corporate clients. Please click here to view these practices. more

The Little Black Book of Scams

The Canadian edition of aims to increase your awareness of the many types of fraud that target Canadians and offers some easy steps you can take to protect yourself … more

The following is a list of live examples, including emails and fraud strategies that have been used in an attempt to make fraudulent bookings with Travel Agencies. If you suspect you are dealing … more

If you suspect you are dealing with a fraudster ACTA recomends you call the authorities. The following support document is available for ACTA members dealing with fraud and contains … more

ACTA is actively participating in the IATA FRAUD PREVENTION COMMITTEE attending two meetings per year. In addition, ACTA works closely with the ASSOCIATION OF TOUR OPERATORS OF QUEBEC in fraud … more

Let us help you fight fraud and employ best practices within your organization. The following best practices support document was created by the ACTA fraud committee for agency owners, … more

The following list will detail the types of common fraud being experienced in the travel industry:

·         Typically last-minute bookings using third- … more