|Training||CTC Certification||Provider Information|
|Certification||CTM Certification||Student Information Form|
Travel Counsellor Certification is based on an individual’s ability to perform the knowledge and performance tasks required to meet travel industry expectations for employment. These tasks are defined in the Occupational Standards for Travel Counselling that were developed in conjunction with the Canadian Tourism Human Resource Council (CTHRC) using the emerit™ brand.
The Occupational Standards are broken down into 4 major categories – each of which identifies general activities within the occupation. These categories are:
FOR ACTA Members
Pay in full at time of enrollment for special rate of $295.00 + GST or HST and receive the exam prep pack for free! This also includes free enrollment.
FOR Students AND Instructors from ACTA Endorsed Schools:
Pay in full at time of enrollment for special rate of $225.00 + GST or HST and receive the exam prep pack for free! This also includes free enrollment. If you wish to pay in steps, here are the fees:
FOR Non-ACTA Members AND Instructors from Non-Endorsed Schools
Pay in full at time of enrollment for special rate of $395.00 + GST or HST. If students wish to pay in steps, here are the fees:
FOR Students from Non-Endorsed Schools:
Pay in full at time of enrollment for special rate of $295.00 + GST or HST. If you wish to pay in steps, here are the fees:
|Step One: Enroll for Certification|
|Step Two: Pass the Knowledge Exam|
|Step Three: Occupational Experience (1800 Hours)|
|Step Four: Performance Evaluation|
|Costs for Enrollment and Knowledge Exam|
|Registration Forms for Enrollment and Knowledge Exam|
Complete the certification enrollment form.
The Study Guide is your key to success, it will help you focus on what you need to know. Having the skills, knowledge and attitudes defined in the Guide means you have met the standards set by professionals in the travel industry. Each module of the Guide contains the following:
The certification enrollment fee is a one-time charge and is valid for the period of time it takes you to complete the certification process.
Suggested time frame to complete the process is 1 to 2 years.
What to expect on the Knowledge Exam
When and Where Can You Write the Exam?
The CTC exam is an online exam that must be booked in advance – you choose the date and time!
Who Qualifies to Proctor the Exam?
Passing the Knowledge Exam
How Does ACTA Determine The Exam Pass Mark?
Each exam has a unique passing score. This is because exams are created by assembling a random group of questions from a larger bank of questions. Each question has been reviewed and rated by an expert industry committee to determine how difficult the question is and how likely a travel counsellor is to select the correct answer.
Typically the passing score will range from 74 to 76%.
What is the Exam Pass Mark?
If your score is higher than or equal to the exam standard, you will be assigned a pass result; if your score is lower than the standard, you will be assigned a fail result.
Why Is The Pass Mark Kept Confidential?
Each exam form has a different exam standard (% pass rate) so that all candidates are treated equally in terms of an exam level of difficulty. Therefore the actual pass mark has no specific bearing other than to determine if the requirement of passing the exam has been met or not met (in the case of a fail). A report of the pass mark would be of no significance since it could not be compared to results from another exam form.
What Happens If You Fail The Exam?
Reducing the Occupational Experience Requirement
Verification of Occupational Experience
The performance evaluation is a test of your skill on the job. The evaluation observes a selected range of skills primarily dealing with sales & communication and is completed by the office manager or supervisor.
To register for your Performance Evaluation, including tracking of your 1800 hours of work experience and checklist, please contact email@example.com . The forms are currently under construction and will be made available very soon!
In order to maintain your designation, you are required to renew your CTC/CTM on an annual basis.
For more information on ACTA membership – please consult the membership area of the ACTA website.
Are all steps mandatory?
I passed the Knowledge Exam at the end of my travel program, what is my next step?
You need to enroll for Certification and the Performance Evaluation. Certification packages are available for candidates who have passed the Knowledge Exam.
I’m a travel student – may I write the Knowledge Exam?
What percentage do I need to achieve to pass the assessments?
For the Knowledge Exam – pass level is on a "sliding scale" around 74%. Each individual question has its own pass percentage depending on which questions are pulled for the test the pass mark may vary slightly.
Must I complete the steps in the order given?
|6)||Is it possible to purchase the Study Guide to be used as a textbook for my travel program?|
The Study Guide to certification outlines the skills in the occupational standard. You may use the guide to identify areas you may not have been exposed to and attempt to gain more knowledge and/or experience in those areas.
To enroll, please contact firstname.lastname@example.org . The forms are currently under construction and will be made available very soon!
KNOWLEDGE EXAM REGISTRATION
|To register for your Knowledge Exam please contact email@example.com. The forms are currently under construction and will be made available very soon!|
EXAM DATE CHANGE
A change in the scheduled exam date may be made for an administration fee of $25.00 + tax. Advance notice must be given.
The cost for CTC CERTIFICATION includes the enrollment fee, the Knowledge Exam, access to Specialist Programs, reduced member pricing on FAM trips, reduced pricing on in the ACTA online bookstore, and additional benefits as highlighted on the ACTA website. For detailed information on certification please visit www.acta.ca/education.
For detailed information on the CTC CERTIFICATION PROCESS please contact firstname.lastname@example.org