New Wave Travel | Toronto, Ontario Testimonial

Does your travel website do all this? From time to time, well-meaning friends tell me about their favourite travel website, and ask if I use it for bookings. If I were to consolidate these conversations, my response would be something like this:

Does your travel website take a personal interest in the travel needs of your family?

 My Travel Agent does.

Does your travel website regularly attend receptions with the airline managers in your city?

 My Travel Agent does.

Does your travel website faithfully endeavour to meet your individual travel needs, rather than just searching a catalogue of standard possibilities?

 My Travel Agent does.

When you have to return home immediately on an urgent family matter, does your travel website speak to you on one phone while speaking to the airline on another?

 My Travel Agent does.

When you have a special booking request, does your travel website tell you it will discuss the matter at lunch next week with a friend from the airline?

 My Travel Agent does.

Does your travel website carefully explain in advance how the class of airline travel will have an impact on changes to your schedule, both with regards to extra cost and whether seats will be available at all for your revised schedule?

 My Travel Agent does.

Does your travel website attend civic and cultural events, often bringing a friend with special needs?

 My Travel Agent does.

Does your travel website provide expertise and experience to help you navigate the complex world of insurance for travel with pre-existing medical conditions, not only by providing policies but also suggesting when adding a more flexible ticket may increase peace-of-mind?

 My Travel Agent does.

Does your travel website serve you with consistent excellence, providing a combination of knowledge, timeliness, warmth, cost-effectiveness and graciousness, even when there are multiple changes to your itinerary?

 My Travel Agent does.

Has your travel website consistently served your family with courtesy, respect and excellence for over 25 years – and counting?

 My Travel Agent has – and does!

With sincere thanks to our Travel Agent, Executive Travel Co-ordinator at New Wave Travel

Brian Nixon | Toronto, ON