Time to put an end to dishonest fuel surcharges?

Janice Houghon - www.consumertraveler.com

When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to be nonrefundable. And it was, but Kenya Airways, like many international airlines, does allow passengers to get tax refunds.

And since out of a $648 ticket, $209 showed as the combined tax total, that looked to be a significant amount of money to get back. In theory.

Unfortunately, in the fine print was this line: “FOR NON REFUNDABLE TICKETS THE YQ YR CARRIER IMPOSED SURCHARGE WILL NOT BE REFUNDED.”

Translation into English: The fuel surcharges, which are listed as taxes — YQ and YR — are also nonrefundable. FULL STORY