Cheryl Rosen, www.travelmarketreport.com
It’s a sold-out show with many standing-room-only sessions in Toronto, as Canada’s travel professionals gathered for two days of education and networking at TMR’s third annual Travel Marketplace.
“This industry isn’t for the faint-hearted,” said ACTA’s newly hired president Wendy Paradis. But even as the industry embraces technology more and more, the theme of the first day seemed to be that customers really want a personal, human connection—and of course, that’s the real value a travel agent can add. FULL STORY