As the TIA Review process enters Phase 3, ACTA wishes to provide you with a summary of what has taken place to date and our next steps moving forward.
Phase 1: The Ontario government opened the Travel Industry Act for a full review and ACTA was closely involved in this process on behalf of our members. ACTA conducted an online survey where we asked members what they believed were the current challenges with respect to the TIA, what they thought was missing from the TIA, and what they believed was important for consumer protection. This feedback was shared in a letter to the Ontario government on November 4, 2016 prior to the close of Phase 1 in December 2016.
Phase 2: ACTA ramped up our member outreach during Phase 2. Our involvement included:
ACTA provided members with many opportunities to provide feedback. Our communication included three dedicated articles in our bi-weekly ACTAVision newsletter, inclusion in our Advocacy reports, it was posted on the home page of the ACTA website during January to April, the survey with reminders were sent on five separate occasions, and invitations to the ACTA facilitated consultation meeting was sent on two separate occasions. ACTA is confident in the thoughtful approach, collection and assessment of member feedback that we shared in our submission sent to the Ontario government by the deadline of April 14, 2017.
Key Findings of our member outreach and cited in our Phase 2 submission:
Phase 3 – ACTA will continue to work with our members and advocate on your behalf over the next few months as we work through the final phase of the review process. The ACTA TIA Review Committee is already scheduled to regroup and map out our next steps. We understand that the ON government is hoping to release a Phase 2 Report with a summary of the findings of the consultations and proposed changes to the Travel Industry Act, 2002 in late-spring. When this happens, ACTA will be ready with how you can also get involved in this final and most important phase of the TIA Review.
If you have any questions or concerns in the meantime, please feel free to contact Heather Craig-Peddie, Vice President, Advocacy and Member Relations at firstname.lastname@example.org or dial 905-282-9294 x122 / toll free 888-257-2282 x 122.