A love letter to travel advisors
C.R. Caruso, Travel Weekly
"Hello. May I help you?"
Like Shakespearean English, the words sound both foreign and familiar. Words spoken over the phone, straightforward and sincere, almost jolly. It had been a long, long time since I had called a company and heard a live person on the other end of the line.
More typically, when I call customer service -- a very generous term in most of its uses -- I'm ordered to remain on the line because the menu options might have changed. Of course, I'd rather just press zero, bypass this nonsense and speak to an operator, but sadly zero is less and less frequently an option.