CTA announces the release of new informative video

The Canadian Transportation Agency is proud to announce the release of new informative video (https://www.otc-cta.gc.ca/eng/air-travel#video4) that provides passengers with options on how to resolve common air travel issues and explains how the Canadian Transportation Agency can facilitate a solution. It's the fourth in their series of videos https://www.otc-cta.gc.ca/eng/air-travel that raise air passenger awareness.

The Agency helps ensure that the national transportation system runs efficiently and smoothly in the interest of all Canadians. In that capacity, we help resolve disputes between passengers and airlines. In 2015-16, the Agency resolved 95% of air complaints through facilitation.