Air Travel: Rights and Responsibilities

The Canadian Transportation Agency (CTA) is proud to announce the release of their fourth informative video of their series. This video series provides passengers with options on how to resolve common air travel issues and explains how the Canadian Transportation Agency can facilitate a solution. The series of videos are intended to raise air passenger awareness.

The CTA is in place to help ensure that the national transportation system runs efficiently and smoothly in the interest of all Canadians. In that capacity, the CTA helps resolve disputes between passengers and airlines. In 2015-16, the Agency resolved 95% of air complaints through facilitation. THE VIDEO SERIES CAN BE VIEWED HERE