Terrilyn Kunopaski, Canadian Traveller
FOLLOW ANY SOCIAL MEDIA GROUP where travel advisors connect to communicate and support one another and it doesn’t take long to come across complaints about one supplier or another appealing for their clients’ business direct. It may be a tour operator, more often a hotelier – whether offering a credit that can’t be redeemed if the client were to use a travel agent or a rate that retailers simply can’t match.
But at the same time, as co-president of Ensemble Travel Group Lindsay Pearlman points out, it’s hard to come by a direct-to-consumer supplier campaigns that don’t suggest “contact your travel advisor” as part of the call to action. So, what gives? Is the issue of undercutting travel agents actually still an issue?