ARC Outlines Progress On Slaying The Debit Memo Demon

Michele McDonald, TravelMarketReport.com
ARC’s Debit Memo Working Group (DMWG), have spent the past three years slicing and dicing debit memos to root out their most common causes and find ways to prevent them. Among their notable recent achievements is the creation of ARC’s new list of standardized reason codes, which they assembled after manually sorting through thousands of debit memos and analyzing their descriptors. 

Until the DMWG tackled the problem, every airline had its own definitions for what generates debit memos. The ambiguity caused a lot of pain for travel agents, who had to research debit memos with murky descriptions. So far, ARC has worked with eight airlines to map the reason codes to their own systems...FULL STORY