Struggling with Debit Memos?
A significant segment of our Advocacy has centered on IATA related initiatives and/or issues. While not all members are IATA appointed agencies, many agencies still make air bookings through other distribution channels and consequently, it is essential that ACTA is at the meeting table with IATA’s members, the airlines, ensuring that the issues of the agency community are heard and recognized.
Agency Debit Memos (ADMs) is one IATA related issue that ACTA has been concerned and involved. We have been working closely with the IATA ADM User Group. Initiatives are underway that will improve the ADM situation in Canada. While work continues on the technical side for commission related ADMs, there are a few documents that can assist you in the prevention of ADMs:
- https://www.iata.org/whatwedo/airline-distribution/Documents/ADMUG-Best-Practices-Guide.pdf
- https://www.iata.org/whatwedo/airline-distribution/Documents/ADMWG-Chargeback-Guidelines.pdf
- Air Canada provides a number of excellent resource documents regarding its Policies and Procedures available at aircanada.com/agents that can be found under the Agent Reference tab, in the Policies and Procedures folder. Additionally, the Air Canada Global Sales University has a course dedicated to better understanding its Policies & Procedures that provides an overview of Air Canada's booking and ticketing policies & procedures, best practices as it relates to processing ticket refunds, schedule changes, and avoiding debit memos
Customize your ADMUG Best Practices Guide
After 3 years, 7 workshops, numerous subgroup calls and an industry movement to act upon ADMs, the ADM User Group has put together the first version of the Best Practices Guide: a set of industry best practices, which will facilitate a more efficient and effective working process to support the main objectives in ADM management and extend the benefits to the entire industry. The document is a first version and we anticipate more updates to follow as we progress with our discussions on industry best practices in working with ADMs.
This customizable template is designed to help you promote the optimum application of best practices within your company with the possibility to include notes of reference related to your specific processes involved.
Follow these easy steps to customize your guide!