FAQ

If you cannot find the answer to your question in the following FAQ contact us at actacard@acta.ca and we will look forward to assisting you

1. What is the difference between the ACTA ID Card and the ACTA Membership Card?

The Membership Card has been redesigned and the new program will enhance the benefits currently offered under the ID Card Program. These benefits will be available to all  qualified employees  working in an ACTA member agency.

2. What is the application process for the ACTA Membership Card Program?

There is no application necessary. To obtain the new Membership Card and be eligible for the program, the owner/manager of the ACTA agency will be required to validate the  employment of staff by  completing the Employee Count form. The Employee Count form will be included in the ACTA Membership Renewal Package that is expected to arrive at your agency in November. 

3. Are there new benefits for the ACTA Membership Card?
 
Our new Membership Card program will enhance the benefits offered to ACTA members. Members can expect to gain access to benefits that are only available to ACTA members.

4. Who is eligible for an ACTA Membership Card?
 
 •Any employee who works for an ACTA member agency who has been included in the Employee Count form validated by the agency owner
 •Any employee who holds a CTC or CTM Professional Designation, in good standing,working in an IATA/ TIDS accredited agency

5. How and when do I receive my card?

In order for an eligible employee of an IATA/ TIDS accredited ACTA member agency to receive a Membership Card, the owner/manager must fill out the Employee Count form that will be included in the   ACTA Membership Renewal package. This package will be sent out by ACTA on November 1. The ACTA Membership Cards will be mailed out with the agency Membership Kits in the New Year. Please e-mail your   Regional Manager if you have a large employee count.

6. What do I do if I lose my ACTA Membership Card?

ACTA will be printing the bulk of Membership Cards during the Membership Drive. If you have misplaced your Membership Card issued at time of the Membership Drive we will be happy to print you  another one and mail it to you.
 
To notify ACTA of a lost card, please send an e-mail sent to actacard@acta.ca

7. What do I do if I change my place of employment?

Your card is valid for one year. If you change your place of employment your new employer will need to validate your employment upon agency renewal for the following member drive.

8. What do I do if I change my name?

If your name has changed from the Membership Card issued at time of the Membership Drive we will be happy to print you another one and mail it to you. 
 
To notify ACTA of a change in name, please send an e-mail to actacard@acta.ca

9. I am a CTC/CTM from a non-ACTA Member agency. Am I eligible for the new ACTA Membership Card?

Yes, upon renewing your Professional Designation, you are eligible for a Membership Card.

10. I am retired, but hold a CTC/CTM designation. Am I eligible for the new ACTA Membership Card?

In order to be eligible for an ACTA Membership Card, you must be working in an IATA/TIDS accredited agency.