My husband and I have been going on vacation twice or lately three times a year. Our travels included cruises, land tours, all-inclusive holidays, and occasionally self-managed tours. Our vacations usually include family and friends because we enjoy their company. I came to know of our Travel Agent back in 2004 and have been using her agency, Europa Travel, to make our travel arrangements. She is a wealth of knowledge and experience when it comes to traveling. She is able to provide us with travel options and advice on the most cost-effective ways to travel. Before each trip, she would always provide us with useful information about the place(s) that we would be visiting. In cases where she was the one who introduced the land tour package, she would arrange a meeting with her passengers to help us prepare for the trip and give us a chance to meet the rest of the travel party. She is always there you to help you out in case of problems or unexpected events. For example, last year we experienced a 2-day delay in Toronto on our way to Israel because of airplane mechanical trouble, and thereby lost two days of the land tour. While in Toronto, I was able to get hold of our Travel Agent in the early hours of morning to arrange an extension of our group's stay in Israel to make up for lost time. She advised us to contact our travel insurer right away and arranged for rebooking of our inbound flights plus booking a hotel in Jerusalem. I would hate to think what could have happened had I used online booking for our group trip.
Lourdes Espino | Edmonton, AB