Rescheduling & Cancellations
If you are unable to write the exam on the originally scheduled day, ACTA must be notified in writing a minimum of 7 business days prior to your scheduled exam sitting. Exam candidates are allowed one free exam date change if the request is received, in writing, at least 7 business days prior to the originally scheduled exam date. For all subsequent exam date changes that are requested in writing at least 7 business days prior to the scheduled exam date, there is a $25.00 + applicable tax change fee per event.
If you have a change of plans within 7 business days of the scheduled exam date, there is an automatic $25.00 (plus applicable tax) Change Fee per event..
If your plans change on the day of the exam, there is no refund of the exam fee and the candidate must re-register at the full fee.
Please note that there are no refunds for cancellations.
If a medical condition is involved, a Medical Note must be submitted to ACTA within 2 business days of the original assigned exam date to allow for consideration of waving the Change Fee. Medical cancellations will be considered on a case-by-case basis.