Advocate – in the best interests of the retail travel industry to government, suppliers and other organizations through one strong voice.

A quick update on some issues under our Advocate pillar.

National:

Travel Health Insurance: - UPDATE

  • A reminder that ACTA contributed to the Canadian Council of Insurance Regulators (CCIR) recent review of any existing misalignment between consumer’s expectations and industry practices. All ACTA provincial council members were solicited for feedback and our submission is available in the Member’s Only section of the website. 

  • Working with the Travel Health Insurance Association (THiA) toward an objective of one standard for selling travel insurance across Canada. FULL REPORT  

  • Met with the Alberta Insurance Council. ACTA’s goals were to advise of the challenges with selling insurance inter-provincial due to regulations, advisement of the change in the travel industry landscape and who is selling travel (growth in the host agency/independent contractor model) and their challenges due to regulations and finally the need to be at the table. 36% of travel insurance is sold through agencies. In the end, it was and is important to emphasize the concern that consumers may be travelling uninsured.

  • Contributing to the Canadian Council of Insurance Regulators (CCIR) recent review of any existing misalignment between consumer’s expectations and industry practices. All ACTA provincial council members were solicited for feedback. SEE QUESTIONS

Canadian Transportation Agency: 

  • ACTA will be monitoring the progress on the implementation of recommendations made in the review of the Canadian Transportation Act following the publication of the final report posted earlier this year. The Minister of Transport announced the introduction of an air travelers’ passenger rights regime as well as the federal government’s plans to raise the cap on foreign ownership of Canadian airlines. Both of these points were explained within our submission which is available in the Member’s Only section of the website. ARTICLE

International Air Transport Association (IATA): 

  • ACTA sits on an IATA joint committee with equal representation between retailers and airlines. Of upcoming importance is the review of the Local Financial Criteria which can impact your financial requirements if you hold an IATA appointment. ACTA is also evaluating concerns related to credit capping under IATA’s new generation of their settlement systems which facilitates the distribution and settlement of funds in between travel agents and airlines.

  • IATA has also finalized an analysis on their global pricing policy and in so doing, Canada, as one of the last countries to do so, now has to pay for HOT files effective January 1, 2017 should an agency require these more robust reports. There is also the option to purchase transactional reports at a lower fee. IATA is implementing a trial phase of these transactional reports for users to review and determine if there are sufficient for their reporting needs. (HOT files contain PAX details where the transactional files do not.) This change has a greater impact on large corporate agencies/groups that do require the HOT files.

Provincial:

British Columbia:

  • ACTA and council members has met with Consumer Protection BC. There are opportunities to work together on a couple of matters including a consumer awareness campaign and hosting open forums around the province.

Ontario:

  • The Ontario government has opened the Travel Industry Act for a full review and ACTA is closely involved in this process on behalf of our members. ACTA provided feedback to the Ontario government as Phase I of the Review comes to a close.

  • The Ontario government also has a Review underway of the Ontario’s Employment Standards Act. ACTA’s submission is available in the Member’s Only section of the website. The main concern within this review is that the government is considering moving “dependent contractors” into the definition of employee. The government believes and there is a mis-classification of employees and they are reviewing options to correct. 

Québec:

  • ACTA was nominated and accepted for a seat at the Office de la protection du consommateur (OPC) stakeholder meetings.

  • ACTA contributed to assisting in the presentation to the OPC.

  • ACTA is working with the regional council on a provincial member advocacy survey.

ACTA will update you on these issues and other activities under our pillars (Advocate, Educate and Elevate, Promote and Connect) in upcoming newsletters. Thank you members for supporting your trade association with renewed membership, and allowing us to represent your interests. 

Questions? Contact your Regional Manager